Our SCOUT Select team is available Monday - Friday, from 9:00 am – 5:00 pm EST. You can email us or contact 855-756-2256 a to get in touch with our team. We look forward to working with you!
Please submit your inquiry on our SCOUT Select Inquiry form. Please allow 2-3 business days for your custom quote, and note that submitting an inquiry does not guarantee inventory. Inventory is reserved for you upon confirmation of your order and payment submission.
Volume discounts start at 50 pieces. Please note that volume discounts may not be combined with any retail promotions. Retail promotions and free shipping do not apply to SCOUT Select orders.
Not all products and patterns on scoutbags.com are eligible for volume discounts and customization. Our SCOUT Classics patterns are what is available for SCOUT Select, and offer a wide range of product, pattern, and price point.
We offer both embroidery customization and woven label customization: For a woven label, we create a polywoven label of your logo and stitch the label onto the bag. For embroidery, we digitize your logo and stitch the logo directly onto the bag.
This depends on the type of customization. See an outline of timelines below, and please note that production timelines may be longer at certain times of the year due to volume. Woven label timeline: 15-20 business days from approved proof 3-5 business days after submitting logo: we will send you a scan of your label for approval 10 business days: labels arrive at our fulfillment warehouse for production 2-3 business days: product ships Embroidery Timeline: 5-7 business days from approved proof 3-5 business days after submitting logo: we will send you production photo for approval 2-3 business days: product ships
For customized orders, the SCOUT logo/label(s) are already on the product. For bags, logo placement is the side opposite the SCOUT label, at the same height as the SCOUT label. For coolers, placement is on the back pocket so as not to perforate the insulation.
Orders are put into production in the order in which they are received. Our team works diligently to meet in-hand dates as best we can, and expedited shipping is available for an additional fee.
We offer a full-service gifting program in which we ship your products to individual recipients. This program requires an additional packaging fee and shipping costs. Please email us with your request or to learn more.
Payment is due in full prior to customization, and will be processed after pre-production proof approval. Payment may be made via credit card or ACH Transfer. Please note we do not extend terms.
All customized orders are put into production after an agreed-upon proof approval and/or embroidery pre-production approval. Once approval is received, we cannot make changes or accept any returns on customized product.